Return & Refund Policy

At Stina Hair Co., we take pride in providing high-quality hair extensions and want every customer to feel confident with their purchase. Please carefully review our return and refund policy before placing an order.

Returns

Due to the hygienic nature of hair extensions, we only accept returns on items that are unused, unopened, unworn, unaltered, and in their original packaging.

To be eligible for a return, the hair extensions must meet the following requirements:

• The hair has not been installed, worn, brushed, washed, colored, toned, cut, or altered in any way

• The original packaging, ties, seals, and tags are still intact

• The product is in the same condition it was received

• The return request is submitted within 7 days of delivery

Hair extensions that have been opened, handled, installed, or altered cannot be returned for hygiene and quality control reasons.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Opened or used hair extensions

• Installed hair extensions

• Hair that has been washed, brushed, colored, toned, cut, or chemically processed

• Custom orders or special orders

• Sale items, promotional items, or discounted items

• Hair care products, accessories, or replacement tape once opened

• Items returned without approval

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable.

Exchanges

We may offer exchanges for eligible items that are unused, unopened, and in original packaging. Exchanges are subject to product availability.

If you ordered the wrong length, color, or method, please contact us as soon as possible. We are happy to help guide you, but we cannot guarantee an exchange once the order has been processed or shipped.

Color Matching Disclaimer

We do our best to provide accurate photos and descriptions of our hair colors. However, colors may appear slightly different due to lighting, screen settings, photography, and device display differences.

Stina Hair Co. is not responsible for color mismatch once the product has been opened, installed, worn, or altered. We recommend confirming your color choice before ordering.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Full name

• Photos of the item

• Photos of the packaging

• A description of the issue

We will review the issue and do our best to resolve it. Items reported after 48 hours may not qualify for replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service, as Stina Hair Co. is not responsible for lost return packages.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been processed, packed, or shipped, it cannot be canceled.

How to Start a Return

To request a return, please contact us at:

Email: Returns@Stinahairco.com

Please include your order number and reason for the return.

Returns sent without prior approval may not be accepted.

Final Sale Notice

For health, hygiene, and quality control reasons, hair extensions are considered a personal-use beauty product. Once the package has been opened or the hair has been used, installed, or altered, the sale is final.

Thank you for shopping with Stina Hair Co.